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Craftsmen Intelligence
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GEIS

See What Your Customers Experience. Not Just What They Say.

An AI-powered Experience Intelligence Platform that analyses customer feedback, predicts revenue impact, and reveals exactly what needs to change to improve service performance.

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What It Does

Turn Feedback Into Clear Direction

Customer feedback is everywhere: in reviews, comments, and conversations. But without structure, it's difficult to see patterns, understand impact, or know what to fix.

GEIS brings clarity. It takes scattered feedback and turns it into structured insight, showing you what's working, what's failing, and where to focus.

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Scattered feedback across platforms and channels

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Structured insight with clear direction and actions

How It Works

From Raw Reviews to Clear Action

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01

Input Your Data

Paste your customer reviews into the system, from Google, TripAdvisor, Booking.com, or any review source.

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02

Analyse Experience

GEIS processes the feedback and identifies patterns, themes, and recurring issues across all inputs.

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03

Get Clear Insight

Receive structured outputs, impact analysis, and actionable steps. A full intelligence report in seconds.

Core Output

What You Get

Every analysis produces eight structured outputs, each one giving you a different lens on your customer experience.

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Experience Summary

  • checkOverall sentiment (Positive / Mixed / Negative)
  • checkExperience Score (e.g. 72/100)

Gives you a quick, clear understanding of overall performance.

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Performance Breakdown

  • checkService Speed Score
  • checkStaff Behaviour Index
  • checkCleanliness Confidence Score
  • checkExperience Sentiment Curve

Breaks your business into measurable experience components.

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Key Issues

  • checkTop recurring problems with frequency percentage
  • checkE.g. Slow service (32%), Poor staff attitude (21%)

Shows what is actually damaging your customer experience.

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Revenue Impact

  • checkEstimated revenue loss
  • checkCustomer retention risk

Connects experience issues directly to business performance.

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Action Plan

  • checkWhat needs to be fixed
  • checkWhere the issue occurs
  • checkPractical steps to improve

Removes guesswork and gives direction.

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Impact Projection

  • checkPotential rating improvement
  • checkExpected business impact

Helps you understand the value of fixing problems before acting.

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Competitor Insight

  • checkWhere competitors are performing better
  • checkWhere you have an advantage

Gives context to your performance.

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AI Review Response

  • checkA professional response to negative reviews

Helps protect and improve your brand perception.

Why Different

This Isn't Another Analytics Tool.

Most tools show you data. GEIS shows you meaning.

It doesn't just highlight issues. It helps you understand why they're happening, how they affect your business, and what to do next.

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Data

Other tools show you numbers

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Meaning

GEIS shows you what those numbers mean for your business

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Action

And exactly what to do about it, step by step

Example

What This Looks Like in Practice

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GEIS Insight Output: Example

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Issue

Slow Service: 32% of feedback

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Impact

Lower satisfaction & reduced repeat visits

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Insight

Staffing imbalance during peak hours

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Action

Adjust staff allocation and service flow

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Expected Result

Faster service and improved customer ratings

Stop Guessing. Start Knowing.

Your customers are already telling you what matters. GEIS helps you understand it and act on it. Paste your reviews and get a clear breakdown in seconds.

Run Your First Analysis →Book an Audit

Clarity changes everything. Start with your customer experience.